Return Policy

Eligibility for Returns:

• Unopened and Unused Items: Items must be in their original, unopened, and unused condition.

• Timeframe: Returns must be initiated within 14 days of purchase.

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Return Process:

1. Contact Customer Service: Please contact our customer service team at (562) 777-4285 or mdinh3@glamhousela.com to initiate a return.

2. Obtain Return Authorization: You will receive a return authorization number (RA) and instructions on how to proceed.

3. Prepare Package: Carefully repackage the item(s) in their original packaging.

4. Affix Return Label: Print the return label provided by our customer service team and securely affix it to the package.

5. Ship Package: Ship the package back to the return address provided using a carrier that offers tracking. Please retain a copy of the shipping confirmation for your records.

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Restocking Fee:

• A restocking fee of 15% will be deducted from the refund amount for returned items that meet the eligibility criteria.

 

Non-Refundable Items:

• Custom Orders: Custom-made or personalized items are generally non-refundable.

• Digital Products: Digital downloads or software licenses are non-refundable.

• Sale Items: Items purchased on sale or with a promotional code may have restrictions on returns.

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Damaged or Defective Items:

• If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item and processing a replacement or refund.

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Shipping Costs:

• The customer is responsible for all shipping costs associated with returns.

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By placing an order, you agree to these return policies. If you have any questions, please don't hesitate to contact our customer service team at (562) 777-4285.